Arizona Western wants you to be completely satisfied with your purchase. If you are unhappy with the fit, or you feel the product is not what you expected, you may exchange, replace or have your purchase refunded when it is returned in saleable condition with tags still attached. This must be done within 14 days of delivery.

Postage costs for returned items under $150.00 are the responsibility of the sender, not Arizona Western, there is no refund on postage. After the item is received in original condition, we will contact you to finalise the exchange or return process.


We are happy to exchange the product for any change of mind. This must be commenced within 14 days of delivery. If an exchange is not possible, we will refund the cost of the item.

Please note: Footwear must be tried on a carpeted area before wearing. Footwear that shows signs of wear will not be accepted for a return – this includes scuff marks on the soles. Boxes must be protected as they are considered as part of the product.

For free exchange and return; the item value must be over $150.00. Customers must make contact with us via email prior to the return of their product and if eligible. If you proceed without prior approval, you will not be eligible for postage reimbursement by Arizona Western.


Faulty Products

Faulty products are those that have a manufacturing fault. Please contact Arizona Western for assessment and replacement by the manufacturer. Please supply any photos of damage in your initial email.

We understand the inconvenience of having a faulty item and will do everything we can to expedite this process. Please be aware the item will not be replaced until the faulty item is returned and assessed. If the faulty item cannot be replaced or repaired, we will do our best to provide a similar product, or a refund will be processed.

Incorrect Product Received

If you have received a product that is not what you ordered – i.e., incorrect size, style or colour etc. please contact Arizona Wester. Please supply a photo of the product in your initial email as proof – this makes the follow up process much more efficient.

We understand the inconvenience of receiving incorrect products and will do everything we can to expedite this process.

Clearance/Sale Products

These products are non-returnable excepting Faulty or Incorrect Products. No refunds will be given for change of mind.
Unfortunately, we cannot accept returns on sale items or gift cards.

Important Notes

  • All returns/exchanges should be initiated within 14 days of delivery.
  • To initiate exchanges or returns: contact Arizona Western; 0479158491
  • Items must be returned unworn and in perfect condition with all labels and garment tags attached.
  • Returns that are damaged, soiled or returned without tags or labels will not be accepted and will be returned to the customer.
  • Packaging: all items must be returned with original packaging and protected to prevent damage.
  • Footwear should be returned unmarked and in original condition with labels and tags including protective packaging.
  • Boots that are returned without packaging to protect the boot box will not be accepted for return and will be returned to the customer.
  • All items are quality checked before your order is dispatched. If you receive an item that is damaged, or you have any concerns please contact Arizona Western.
  • For exchanged products over $150.00; the first exchange will be shipped free
  • The Arizona Western cannot take responsibility for items lost or damaged in the return transit.